This policy covers payments made to Qubi360 for platform subscriptions.
1. Free trial
The free trial costs nothing, so there is nothing to refund. No card is needed to start it.
2. Monthly plans
Monthly subscriptions are not refunded for partial months. When you cancel, your access continues until the end of the month you have paid for.
3. Yearly plans
If you cancel a yearly plan within 14 days of paying, you can request a full refund. After 14 days, yearly plans are not refundable, but access continues until the end of the paid year.
4. Payments made in error
If you were charged twice or charged the wrong amount, contact us within 30 days and we will correct it.
5. How refunds are paid
Approved refunds are returned to the original payment method (card or mobile money) where possible, usually within 5–10 business days depending on the payment provider.
6. Member payments
Payments your members make to your gym are between you and your members. Refunds for those are handled by your gym under its own policy.
7. Contact
To request a refund, contact us through the details on our website with your gym name and payment reference.