These Terms of Service ("Terms") govern your use of the Qubi360 gym management platform ("Qubi360", "we", "us"). By creating an account, starting a trial, or using the platform, you agree to these Terms. If you are using Qubi360 on behalf of a gym or business, you confirm you have authority to bind it.
1. The service
Qubi360 provides cloud software for gyms and fitness businesses, including member management, billing and invoicing, payments, attendance, messaging and reporting. Features available to you depend on your plan.
2. Accounts
- You must give accurate information when you sign up and keep it up to date.
- You are responsible for keeping your login details secure and for all activity under your account, including your staff accounts.
- Tell us immediately if you believe your account has been accessed without permission.
3. Free trial
New gyms may receive a free trial. At the end of the trial you must choose a paid plan to keep using the platform. If you do not, your account may be restricted.
4. Subscriptions and payment
- Paid plans are billed monthly or yearly in Ghana Cedis (GHS), in advance.
- Payments can be made by card, mobile money or bank transfer through our payment partners, including Paystack.
- If a subscription is not renewed, we will remind you before it ends. After the grace period shown in your account, access may be locked until payment is made. Your data is kept and access returns once payment is confirmed.
- Prices may change. We will give at least 30 days' notice before a price change affects your next billing period.
5. Payments you collect from your members
If you use Qubi360 to collect payments from your members, you are the seller to your members. You are responsible for your own prices, refunds to your members, and any taxes. Payment processing is provided by third-party providers under their own terms.
6. Messaging
SMS, email and WhatsApp messages are sent on your instructions. You must only message members who have agreed to hear from you and must follow applicable laws. Messages are sent only when the platform is online; they are not sent from offline mode.
7. Offline mode
Some front-desk features can be used without an internet connection. Actions taken offline are stored on the device and sent to our servers when the connection returns. Until then they are not backed up, so do not clear the browser's data while changes are waiting to sync.
8. Acceptable use
You must not misuse the platform, including by attempting to access other customers' data, disrupting the service, uploading unlawful content, or reselling the service without our permission.
9. Your data
You own the data you put into Qubi360. We process it to provide the service, as described in our Privacy Policy. You can request an export of your data at any time while your account is active.
10. Availability and changes
We work to keep the platform available but do not guarantee it will be uninterrupted. We may improve or change features. We will tell you in advance about changes that materially reduce the service you pay for.
11. Liability
To the extent permitted by law, Qubi360 is not liable for indirect or consequential losses, or for loss of profits. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim.
12. Ending your account
You may cancel at any time; your plan stays active until the end of the period you have paid for. We may suspend or close accounts that breach these Terms or remain unpaid.
13. Governing law
These Terms are governed by the laws of the Republic of Ghana.
14. Contact
Questions about these Terms? Contact us through the details on our website.